Terms & Conditions
Delivery Time
Tracking
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at gopackgo@titletown.eu
Damaged products
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at gopackgo@titletown.eu within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Customs
Returns
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at gopackgo@titletown.eu
Refunds
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at gopackgo@titletown.eu with photos of wrong/damaged items and we’ll sort that out for you.
Exchanges
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at gopackgo@titletown.eu within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
